Complaints

Our commitment

Dynamic Funding aims to provide the highest possible levels of service. We recognise that there may be occasions when a customer has a complaint, and formal procedures have been established to respond fairly and impartially to dissatisfaction about our provision of, or failure to provide, a financial service.

Acknowledgement

We will send a written acknowledgement of your complaint within seven business days of receipt. If the nature of the complaint is unclear, we may telephone or write to clarify the areas of concern.

Investigation

We will carry out a full investigation by gathering the information needed to review the complaint properly. We may ask you for further information or documents, and ask that you respond as fully and promptly as possible.

Response

We will endeavour to investigate fully and respond within four weeks of receipt. If we cannot respond within that period, we will explain why and indicate when we expect to make further contact.

Final decision

Our final decision letter will provide full information about how to take your complaint to the Financial Ombudsman Service.

Dynamic Funding always aim to provide the highest possible levels of service. Even so, we appreciate that there may be occasions when customers have a complaint and formal procedures, summarised in this document, have been established to deal with this eventuality. These procedures seek to respond in a fair and impartial way to customers and other connected parties, who express dissatisfaction about our firm’s provision of, or failure to provide, a financial service.

Whom to contact

If you have a complaint with the way that we have provided, or have failed to provide, a financial service we ask that you contact the Complaints Officer at the following address either by letter or telephone to outline your concerns.

Dynamic Funding Ltd
71-75 Shelton Street
London
Greater London
WC2H 9JQ

Telephone: 020 3916 0092
Email: info@dynamicfunding.co.uk

What happens next?

We will send a written acknowledgement of your complaint within 7 business days of receipt. If the nature of the complaint is unclear, we may telephone or write to you to clarify the area(s) of concern.

We will then carry out a full investigation by gathering the information needed to properly review your complaint. This may mean that we will ask you for more information or papers to assist us in the investigation.

Gathering all the facts and paperwork enables us to consider all the information available at the one time, which is in the best interests of reviewing a complaint comprehensively. If we do need to request details from you, we therefore ask that you respond as fully and as soon as possible.

We will endeavour to fully investigate your complaint and respond to you within 4 weeks of receipt. If we cannot respond to your complaint within four weeks, we will write to you explain why we are not yet in a position to address the matters raised and indicate when we will make further contact.

In our final decision letter we will always provide you with full information about how to take your complaint to the Financial Ombudsman Service.